Refund Policy

No Refund Policy

At Hira Ameer, we do not offer refunds. However, customers can exchange their purchases according to the exchange policy outlined below.

Articles can be exchanged within 7 days of receiving the order. Items are eligible for exchange only if they are:

• Unused and unworn.
• All original tags are attached.
• Returned in their original packaging.
• Accompanied by the original invoice or the online order confirmation email.

Please provide a valid reason for requesting an exchange, such as receiving a defective item or an incorrect size. If the received item is defective or incorrect, it will be picked up from the customer's doorstep.

Delivery Charges

Free delivery is available all over Pakistan.

Exchange Charges

While Hira Ameer offers free delivery on orders, customers are responsible for the pickup and delivery charges when requesting an exchange.

Time of Exchange

Please report any issue with the received item within 3 days of delivery. The article must be exchanged within 7 days of receiving it.

Once the exchange request has been verified, the exchange process usually takes 7–10 working days to complete.

Sale Items

Articles purchased on discount or during a sale are not eligible for exchange, except in cases where an incorrect size was sent, and the requested size is available.

Important Note

Your shipment may be delayed during festivals, pandemics, or due to adverse weather conditions. We will do our best to ensure your parcel is delivered as quickly as possible.

Need Assistance?

For further assistance, please contact our customer service team:

Email: wecare@hiraameer.com
Phone: +92 328 1141994